Privacy Policy
Last updated: April 9, 2026
1. Who We Are
BiTurbo Auto Repair is operated by West Deal, LLC, located at 4350 Arville Street, Suite 490, Las Vegas, NV 89103. When we say "we," "us," or "our," we mean West Deal, LLC doing business as BiTurbo Auto Repair.
- Phone: (725) 465-2840
- Email: [email protected]
- Website: www.biturboauto.com
2. Information We Collect
Information you provide
- Appointment requests: name, phone, email, vehicle details, preferred date, service needed, promo code
- Newsletter signup: email address
- Chat conversations: messages exchanged with our AI assistant, including any contact information you voluntarily share
- Phone calls: caller ID information when you call us
Information collected automatically
- Device data: browser type, operating system, screen resolution, device type
- Usage data: pages visited, time on site, referrer URL, click patterns
- Location data: approximate location based on IP address (city/region level only)
- Cookies: see Section 6 below
3. How We Use Your Information
- To confirm and manage your service appointments
- To respond to your inquiries via phone, email, or chat
- To send service reminders and maintenance tips (if you opted in)
- To improve our website and services through analytics
- To measure advertising effectiveness
- To prevent spam and fraud
We never sell your personal information to third parties.
4. Third-Party Services
We use the following services that may process your data:
| Service | Purpose | Data Processed |
|---|---|---|
| Google Analytics (GA4) | Website analytics | Usage data, device info |
| Google Tag Manager | Tag management | Page interactions |
| Google Ads | Advertising | Conversion data |
| Cloudflare | CDN & security | IP address, request data |
| FormSubmit.co | Form delivery | Form submissions |
| PULS (smrtlv.io) | Business operations | Form data, chat messages |
| Newo.ai | AI phone receptionist | Call audio, caller info |
5. Data Retention
- Appointment data: retained for 3 years for warranty and service history purposes
- Analytics data: retained per Google Analytics default (14 months)
- Chat conversations: retained for 90 days
- Newsletter subscribers: until you unsubscribe
6. Cookies & Consent
We use Google Consent Mode v2. By default:
- Analytics cookies: enabled (anonymous usage data)
- Advertising cookies: disabled by default (enabled only with your consent)
- Functional cookies: enabled (site functionality)
You can manage cookies through your browser settings at any time.
7. Your Rights
California Residents (CCPA)
You have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising your rights
All Users
You may:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Unsubscribe from marketing emails at any time
To exercise any of these rights, email us at [email protected] or call (725) 465-2840.
8. Data Security
We protect your data with:
- SSL/TLS encryption (HTTPS) on all pages
- Cloudflare WAF and DDoS protection
- HTTP security headers (HSTS, CSP, X-Frame-Options)
- Regular security audits
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance.
11. Contact Us
Questions about this privacy policy? Contact us:
- Email: [email protected]
- Phone: (725) 465-2840
- Address: 4350 Arville Street, Suite 490, Las Vegas, NV 89103