These Terms of Service ("Terms") govern your use of www.biturboauto.com (the "Website") and the automotive diagnostic, maintenance, and repair services ("Services") provided by West Deal, LLC, doing business as BiTurbo Auto Repair ("BiTurbo," "we," "us," or "our"). By using the Website, requesting an estimate, or authorizing us to work on your vehicle, you agree to these Terms and to our Privacy Policy. If you sign a written repair order or invoice, that document, together with these Terms, forms the agreement between us; if there is a conflict, the signed repair order controls for that job.
1. Estimates & Authorization to Repair
We provide a written estimate before beginning any repair expected to cost more than $50. No repair work begins until you authorize it in person, by phone, by text, or electronically. If, after starting, we find that the work will exceed the authorized estimate by more than 20%, we will contact you for additional approval before continuing. You are responsible for providing accurate contact information and for responding to requests for authorization; delays in reaching you may delay your repair and may result in storage charges (see Section 8).
2. Diagnostics & Teardown
Accurate diagnosis sometimes requires testing, disassembly ("teardown"), or road testing. Diagnostic and teardown labor is charged for the time spent and is not refundable, even if you decide not to proceed with the recommended repair. If you decline repairs after a teardown, reassembling your vehicle to a driveable condition may require additional labor and parts, which will be quoted to you.
3. Parts
- Parts may be new original-equipment (OEM), aftermarket, remanufactured, or — with your consent — used, depending on availability, price, and your preference.
- Special-order parts generally must be paid for in advance and may be non-returnable or subject to a restocking fee charged by the supplier.
- Core charges (refundable deposits on rebuildable parts) are refunded when the old part is returned in acceptable condition within the supplier's timeframe.
- Customer-supplied parts: if you ask us to install parts you provide, we do not warrant those parts, and our labor warranty does not cover failures caused by them. We may decline to install customer-supplied parts.
4. Labor & Warranty
We stand behind our workmanship. Unless a different period is stated in writing on your repair order, our labor is backed by a 90-day / 3,000-mile limited warranty (whichever comes first) covering the specific repair we performed. Parts are covered by the applicable manufacturer's or supplier's warranty. This warranty:
- Applies only to the original vehicle and the specific work described on the repair order.
- Does not cover normal wear, maintenance items, pre-existing conditions, damage from misuse, accidents, neglect, continued driving after a fault appears, or work performed elsewhere.
- Does not cover customer-supplied parts (see Section 3) or consequential or incidental losses (such as lost time, towing, or rental costs), except where required by law.
To make a warranty claim, contact us promptly and return the vehicle to our shop so we can inspect it. Warranty repairs are our sole obligation for covered defects.
5. Sublet Services & Road Testing
Some specialized work (for example, machine work, alignments, or upholstery) may be performed by a qualified third party ("sublet"). We authorize road testing of your vehicle when reasonably necessary to diagnose or verify a repair.
6. Shop Supplies & Environmental Charges
Repair orders may include a reasonable charge for shop supplies and for the lawful handling and disposal of fluids, batteries, tires, and other regulated waste. Applicable taxes are added as required by law.
7. Payment
Payment is due in full when the Services are complete and before the vehicle is released, unless we agree otherwise in writing. We accept cash and major credit and debit cards. If any card-processing surcharge or convenience fee applies, it will be disclosed to you before payment. Past-due balances may accrue interest and collection costs to the extent permitted by law. We may retain possession of your vehicle until all charges are paid (see Sections 8 and 9).
8. Vehicle Pickup, Storage & Abandonment
Please pick up your vehicle promptly after we notify you that it is ready. Vehicles left after completion may be subject to a reasonable daily storage fee, which will be disclosed to you. A vehicle that remains unclaimed or has unpaid charges may be treated as abandoned and handled under Nevada law, including the abandoned-vehicle and repair-lien procedures of NRS Chapter 108 (Nev. Rev. Stat. § 108.265 et seq.) and related statutes. This can include selling the vehicle to satisfy unpaid charges after the notices required by law.
9. Repair Lien
Under Nevada law, we hold a lien on your vehicle and its parts for the agreed or reasonable charges for the Services and for storage. Until those charges are paid in full, we may retain possession of the vehicle and, if the charges remain unpaid, enforce our lien as permitted by NRS Chapter 108.
10. Personal Property & Risk of Loss
Please remove valuables and personal items from your vehicle before service. We are not responsible for loss of or damage to personal property left in the vehicle. While we take reasonable care of vehicles in our custody, we are not liable for loss or damage caused by fire, theft, vandalism, weather, or other causes beyond our reasonable control, except to the extent required by law.
11. Vehicle Data & Telematics
Servicing modern vehicles requires access to onboard systems. You authorize us to read and record diagnostic data — such as fault codes, VIN, mileage, sensor readings, and road-test logs — as needed to diagnose, repair, program, or verify your vehicle. We handle this information as described in our Privacy Policy.
12. Emissions, Safety & Roadworthiness
We will not disable, defeat, or tamper with emissions-control or safety systems. You are responsible for the overall roadworthiness of your vehicle and for addressing any safety concerns we identify.
13. Cancellations & Refunds
You may cancel or reschedule an appointment by contacting us in advance. Completed labor and diagnostic time are non-refundable. Parts refunds, if any, follow the terms in Section 3 and any supplier restocking policy.
14. Website Use
Information on the Website — including prices, promotions, and service descriptions — is for general information and may change without notice. Prices shown are starting points; your final price depends on your vehicle and the work required and will be confirmed in a written estimate. Promotional codes and offers are subject to their stated conditions and may not be combined unless we say so. You agree not to misuse the Website, interfere with its operation, or use it for any unlawful purpose. All content on the Website is owned by us or our licensors and may not be copied without permission.
15. Disclaimer of Warranties
Except for the limited labor warranty in Section 4 and any warranty required by law, the Services and the Website are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. Some warranties cannot be excluded under law, and nothing in these Terms limits rights you have that cannot be waived.
16. Limitation of Liability
To the fullest extent permitted by law, our total liability arising out of or related to the Services or the Website will not exceed the amount you paid us for the specific Service at issue. We are not liable for indirect, incidental, special, or consequential damages. Nothing in this section limits liability that cannot be limited under Nevada law, including for personal injury caused by our negligence.
17. Dispute Resolution & Governing Law
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. We encourage you to contact us first so we can try to resolve any concern directly. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the jurisdiction of those courts. In any action to collect an undisputed balance, the prevailing party may recover reasonable attorneys' fees and costs to the extent allowed by law.
18. Nevada Automotive Customer Rights
Your rights as an automotive repair customer under Nevada law are not waived or reduced by these Terms. Where any provision of these Terms conflicts with a right guaranteed to you by Nevada law, that law controls.
19. Changes to These Terms
We may update these Terms from time to time. The "Effective date" above shows the current version. Changes apply to Services and Website use after the update; the version in effect when you authorized a specific repair governs that repair.
20. Contact Us
- Email: [email protected]
- Phone: (725) 322-7768
- Mail: West Deal, LLC (BiTurbo Auto Repair), 4350 Arville Street, Suite 490, Las Vegas, NV 89103